Refund & Returns Policy

Last updated: 24/07/2026

At Gobby Merch, a trading name of Pomegranate UK Holdings Ltd, we want you to love what you order. Because our products are printed on demand specifically for you, please read this policy carefully before placing your order.

Made-to-Order Products

Most items sold by Gobby Merch are manufactured specifically for you once you place an order ("made-to-order" / "print-on-demand"). Because of this, we're generally unable to accept returns for a change of mind, wrong size ordered, or similar reasons — except where required by law (see "Your Legal Rights" below).

Your Right to Cancel (Consumer Contracts Regulations 2013)

If you're a UK consumer, you normally have the right to cancel an order within 14 days of receiving it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This right does not apply to goods made to your specification or clearly personalised — which includes most of our custom-printed products. Where an item is not personalised or made to order, you may cancel within 14 days of receipt by contacting us at gobby@gobbymerch.com, and returning it at your own cost, unused and in its original packaging, within 14 days of telling us you wish to cancel.

Faulty, Damaged, or Incorrect Items

Regardless of the above, you always have the right to a free repair, replacement, or refund if an item you receive is:

• Faulty or not as described
• Damaged in transit
• The wrong item, size, or design compared to what you ordered

Under the Consumer Rights Act 2015, UK consumers have statutory rights in relation to faulty goods, and this is unaffected by the made-to-order nature of our products. To report a problem, contact us at gobby@gobbymerch.com within 14 days of delivery with your order number and photos of the issue. We'll arrange a replacement or refund at no cost to you.

How to Request a Refund or Replacement

1. Email gobby@gobbymerch.com with your order number and a description of the issue (plus photos, if faulty or damaged)
2. We'll respond within 2 business days with next steps
3. Approved refunds are issued to your original payment method within 14 days
4. Approved replacements are reprinted and shipped at no extra cost

Non-Returnable Items

• Items damaged through misuse or normal wear and tear
• Items without proof of purchase (order number)
• Personalised or custom items, except in cases of a fault

Late or Missing Refunds

If you haven't received a refund within 14 days of approval, please check with your bank or card provider first, as processing times vary. If you still have concerns, contact us at gobby@gobbymerch.com.